You may already have some efficient cashiers running the checkstands at your store, but finding new, qualified candidates can be a daunting task. The best candidates are unflappable multitaskers, able to be personable with customers yet adept at arithmetic so as not to get distracted from their duties.
While the ideal, aforementioned candidates may sound like a dream, finding and employing them can be accomplished by asking the right questions.
Below are a list of questions, mostly open-ended, that you can use to differentiate between the star prospects and everyone else.
- Please describe your experience in handling cash and registers.
- What is your experience in customer service? If none, why do you think you'd be able to serve customers?
- A customer appears to be upset, what steps do you follow to help the customer?
- Describe a challenge you encountered at work and what you did to overcome that challenge.
- If one manager told you to do something one way and then on a different day, another manager told you to do something in a different way, how would you handle that situation?
- Why do you believe the customer is always right?
- If a customer hands you a $100 bill and it looks questionably fake, what would you do?
- What do you hope to gain from this experience?
- Do you feel comfortable engaging in conversations with customers?
- Why should I hire you and how can you contribute to the team?
- What would you do if you witnessed a customer put something in their pocket?
- If you saw a customer looking confused or lost, what would you do?