Customer Service Representative

Free Job Interview Questions
The bonafide problem solvers of your company, customer service representatives are employees that require special consideration during the hiring process. An ideal representative is proactive and can handle problems autonomously without shirking responsibility and being insubordinate. Those kinds of employees can be hard to come by and are not always able to be recognized based on first impressions. That's why we've compiled a list of open-ended questions and hypothetical scenarios to ask your prospects. Hopefully the list below will help you identify your next ideal customer service representatives and retain them.

  • Part of the job is handling customer complaints, how do you handle an upset customer?

  • How do you respond to a customer when they request something that is not in stock?

  • You are a new hire and a customer asks you a question that you don't know the answer to. How do you remain professional and informative without providing false information?

  • The phone rings and the customer you are talking to has a thick accent that is difficult to understand. How do you remain patient and calm while explaining things to this person?

  • What are some skills that somebody in the customer service industry needs to possess?

  • What do you say to a customer on the phone before you put them on hold?

  • A customer asks to speak to a manager immediately but your manager is on break. How do you handle the situation?

  • Describe a time when you exceeded a customer's expectations.

  • You are trying to solve a problem for a customer but it is taking longer than expected. How can you keep the customer's patience while working through the problem?

  • Imagine you made a mistake in front of a customer. What steps do you follow after this happens?

  • Are you a people person?

  • What can you bring to this company as a customer service representative?

  • What are your strengths and weaknesses when dealing with customers?

  • What do you do to improve yourself as a customer service representative?

  • Why do you want to work in customer service?

  • Describe a time when you resolved a customer's issue.
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