Dear [Candidate First and Last Name],
Congratulations on your job offer as the customer service representative at [Company Name]. We are delighted to have you join our team.
Following is [Company Name]'s complete job offer, which will explain all you need to know about your new position, including terms and conditions of your employment, and the details about your compensation and benefits.
Here is the most vital information.
Should you accept the [full time/ part time/ other] position of a customer service representative at [Company Name], the anticipated start date will be [proposed start date]. The expected work hours for this position are [week days and work hours].
As discussed [over the phone/ during the interview/ other], the starting salary for this position is [monetary amount in a specified currency], and you will be compensated on a [hourly/ weekly/ monthly/ annual] basis in accordance with [Company Name]'s payroll schedule.
As an employee of [Company Name], you will also have access to our comprehensive benefits program which covers [health insurance/ dental insurance/ vacation policy/ others if applicable].
As [Company Name]'s customer service representative, you will be expected to help customers with complaints and questions, give them information about products and services, take orders, and process returns. All of your responsibilities will be detailed in the [orientation package/ employee handbook/ other].
[If you are attaching other documents that need to be read, mention those here]
If you choose to accept this offer, please sign, scan, and return this letter by [expiration date].
In the meantime, please do not hesitate to reach out to us via [email/ phone/ other] at [your email/ phone number/ other] if you have any questions or concerns.
We are looking forward to hearing from you!
[Your job title]
[Your phone number]