For businesses that rely on deliveries, the importance of having deliverers should come as no surprise. Far from simply being couriers, deliverers' behaviors in public represent a direct reflection of the work culture instilled in your company. Hiring effective employees with the utmost professionalism can be a boon to business.
In this position, like many others, customer service skills are of high priority. Delivering as a profession also requires concentration and physical requirements. Inattentive couriers that deliver to incorrect recipients can cause a plethora of problems. The questions below, both basic and open-ended, can be used in your interview to gauge the experience of your prospective candidates.
- Previous applicable experience
- Driving record
- What does customer service mean to you?
- What makes a good deliverer?
- What are some things you can do to exceed a customer's expectations when doing a delivery?
- Are you comfortable lifting 50-70lbs?
- What challenges did you face at your previous jobs that would be relevant to this position?