With the notoriously high turnover rate among retail workers, it's imperative to hire and retain the employees that will contribute to the success of your business. While professional experience is not always necessary in this position, that doesn't mean you should hire just anybody. An employee, experienced or not, that possesses the right personality and disposition can help increase foot traffic and sales.
Check out the questions below and ask them to your prospective hires.
- What do you know about our company?
- What personality traits do you possess that would make a great retail associate?
- A customer asks you a question about a section of the store that you don't know that much about, what steps would you follow to proceed to help the customer?
- Tell me about a problem you encountered with an upset customer and describe what you did to solve the issue.
- How can you make a difference in our store?
- You see a customer damaging merchandise and then returning it to the shelf without purchasing-- how would you handle this situation?
- What makes you want to work in retail?
- What are some skills you hope to learn from a job like this?
- Describe an experience when you went above and beyond for a customer.
- A customer tells you a complaint, what do you do?
- What's a weakness you have in working retail?
- During a busy shift, you see a coworker attempt to steal while nobody is paying attention. How would you handle this situation?
- What are your career goals and how will this job help accomplish that?