Waiter / Waitress

Free Job Interview Questions
The waitstaff are the salesmen of your business. Servers, whether you like it or not, leave the most indelible impression on your customers. Many times they directly decide who your customers are going to be or not be. Unsurprisingly, crafting and maintaining a reputable establishment hinges on training your servers to appropriately represent it.

In order to do that however, you must have a trainable waitstaff that has successfully undergone a thorough interview process. A thorough interview process can include the open-ended questions below. Reducing the number of questions that can be answered with one word is imperative to learning more than the surface-level info which you can likely find in the candidates' resumes.

  • What do you think customers long for and care about most in a dining experience?

  • Explain actionable steps you would take to ensure EVERY customer has a memorable dining experience.

  • Do you know the steps of service? If so, can you explain?

  • How would you go about upselling items?

  • What about the position of server appeals to you?

  • Why do you want to serve at this particular establishment?

  • What knowledge, if any, do you have of our menu's cuisine or specific dishes?

  • How do you feel about pooling tips and sharing with other restaurant employees?

  • One of your tables is having an awful experience. They had a reservation that got delayed and their food came out too late and wasn't what they were expecting. Everything that could go wrong has gone wrong. What would you do to pacify the customer and retain their business another time?

  • Explain your familiarity with beer and wine. Any sommelier or cicerone certifications?

  • Explain a time you've dealt with a difficult customer and handled the situation.

  • Explain how you handle working under pressure(e.g. Dinner rush, understaffed shift)

  • How would you handle working with a difficult coworker?

  • Can you speak more to your previous serving experience, if any.

  • If you haven't served before, what previous work experience do you have that would be relevant to this position?

  • How does the tipping culture that accompanies waitstaff influence your work?

  • How would you respond or how would your work be affected if your tables consistently don't tip you what you think you deserve?

  • What does good customer service look like to you?

  • What was one of the hardest decisions you had to make at your past job and what was hard about it?

  • What can you bring to this business that is lacking?

  • Tell me a time that you failed to meet a customer's expectations and how you handled it

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